How can we help?

Is AVEO free?

Yes. AVEO is completely free to download and use. There are no subscriptions or in-app purchases.

Can I use AVEO without an account?

Yes. You can start sessions and track progress in guest mode without signing up. Your data stays on your device. Creating a cloud account lets you sync across devices, add friends, and join communities.

What are Focus, Move, Unplug, and Create?

These are the four session categories. Focus is for studying or deep work. Move is for exercise or sport. Unplug is for phone-free rest or time outdoors. Create is for music, art, writing, or any creative activity. You can log sessions in any category at any time.

How does the streak work?

A streak day is counted when your total logged session time for that calendar day reaches your daily goal (default is 1 hour). Miss a day and the streak resets to zero. The streak counter is shown on your home screen and profile.

What happens if I miss a day?

Your streak resets. There is no grace period. This is intentional. The streak is only meaningful if it reflects consecutive days. Your total session history is never deleted.

My session didn't save. What happened?

• Make sure you tapped End Session rather than Discard session.
• If the app was force-closed mid-session, the session may not have saved. Stay in AVEO while a session is running to ensure it is logged.
• If you are in guest mode and cleared app data, local sessions will have been removed.
• If the issue persists, contact us at support@aveoapp.com.

Can I change my daily goal?

Yes. Tap the pencil icon next to your daily progress bar on the home screen to update your daily goal.

How do I reset my password?

On the sign-in screen, tap Forgot password. Enter your email address and we will send you a one-time code to reset your password. If the email does not arrive within a few minutes, check your spam folder.

How do I change my username or display name?

Go to Profile → Edit Profile. You can update your display name, username, profile photo, and avatar emoji from there.

How do I delete my account?

Go to Settings → Delete Account. This permanently removes your account and all associated data including sessions, goals, friends, and community memberships. This action cannot be undone.

How do I turn off notifications?

Go to iOS Settings → AVEO → Notifications and toggle them off. You can also manage individual notification types from within the AVEO app under Settings → Manage Notifications.

How do I add friends?

Go to the Friends tab and search for a user by their username. Send a friend request and they will receive a notification. Once they accept, you can see each other's sessions and weekly stats.

How do I create or join a community?

Go to the Communities tab. Tap Create to start a new community and invite friends, or search for an existing community to request to join. Community owners can approve join requests.

How do community rankings work?

Community rankings are based on total session time logged by each member during the current calendar week. Rankings reset every Monday. The leaderboard is visible to all members of the community.

What is the Live tab?

The Live tab shows which of your friends are currently in an active session, how much time they have left, and recent session logs from people you follow. You can join a friend's session to run a parallel session alongside them.

What data does AVEO collect?

AVEO collects your email, username, display name, session logs, goals, and social connections. We do not sell your data. See our Privacy Policy for full details.

Who can see my sessions?

Your sessions are visible to accepted friends and members of communities you have joined, unless you log them in guest mode without a cloud account. You can remove friends or leave communities at any time.

How do I request my data or raise a privacy concern?

Email us at support@aveoapp.com. Under GDPR you have the right to access, correct, or erase your data. You can also delete your account directly in the app via Settings → Delete Account.